Booking Information

When you have selected a property from our website, simply contact us either by telephone on 01304 612197 Option 3 or through our contact form.

When you are ready to book one of our properties, we will send you a booking form.

Letting period

The standard letting period is from mid-day Saturday 11th July until mid-day Monday 20th July 2020. In certain circumstances and with the mutual agreement of both homeowner and tenant the term stated in the letting agreement may be extended.

The Rental

The rental includes electricity, gas or oil consumed during the period of the rental. Linen and towels (including spares) are provided. It also includes the landline telephone rental, local council tax and insurance of the property. However, you will be required to pay for any telephone calls made during your stay, and will be sent an itemised bill shortly after your stay.

Payment

  1. When you book you must pay a booking deposit which is the equivalent to 30% of the total rent (30%) plus a £40 (inc. VAT) booking fee.
  2. You must then pay the remaining 70% of the total rent as well as an additional 30% security deposit no later than 13th April, 2020. This is refundable if there was no damage to the property. Total payable on/by 13th April, 2020 (130%)
  3. If you book after 13th April 2020, you will be required to pay the full refundable security deposit/ rental amount (130% of the rent) when you make your booking.
  4. Methods of payment will be stated on the booking form.

Cancellation

If you cancel the letting agreement before 13th April 2020, you will forfeit the 30% booking deposit. This will then be payable to the owner, less Colebrook Sturrock’s fees, subject to VAT.

If you cancel after 13th April 2020 and full payment has been received, then you will only have the 30% security deposit returned. The rent is forfeited in full and will be paid to the property owner, less our fees. However, in certain circumstances, should the property be re-let, we will return the rental less our standard fees to the tenant.


Q&A

What happens if I need to cancel?

If you cancel by 12th April 2020, the 30% booking deposit gets forfeited. However, Colebrook Sturrock will remarket the property and if a new let is secured, the tenant gets refunded the booking deposit less Colebrook Sturrock’s standard fees.

If you cancel between 13th April 2020 and 11th July 2020 and you have paid the 130% of the rent (including the 30% security deposit), the full rental (100%) is forfeited and the 30% security deposit is refunded. However, Colebrook Sturrock will remarket the property and if a new let is secured, the tenant gets refunded the 130% of the rent, less Colebrook Sturrock’s standard fees.

Can I bring my dog(s)?

Some landlords allow dogs to be brought into the property, but this needs to be requested prior to a booking being made as the landlord will need to provide a written permission for the tenant to be able to bring a dog.

I have a pet allergy, will the house be safe for me?

Even though Colebrook Sturrock include pet information on the property listing (providing we are informed of this by the landlord), we strongly recommend enquiring about pets at the property prior to making a booking, so that the Agent can ask the landlord to confirm this.

Am I allowed to use available equipment at the property such as a BBQ, swimming pool, hot tub, gym equipment, etc.?

Yes, however you will use this equipment at your own risk. If you have a child/children who will be using this equipment, you will be solely responsible for your child/children using such equipment.